Privacy Policy

Last Updated: October 6, 2025

1. Introduction

Snowman Design (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

Company Details:

  • Company Name: Snowman Design
  • Address: 3 Clos Gungrog, Gallowstree Bank, Welshpool, Powys. SY21 7XG. United Kingdom
  • Email: hello@snowmandesign.co.uk

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Create an account
  • Purchase software or training services
  • Subscribe to our mailing list
  • Contact us via email or contact forms

This information may include:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely through our payment provider)
  • Phone number (if provided)
  • Company name (if applicable)

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Cookies and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (Square)
  • Analytics providers (Google Analytics)
  • Email service providers (Mailchimp)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: To fulfil our obligations when you purchase products or services
  • Legitimate Interests: To improve our services, communicate with customers, and operate our business
  • Consent: For marketing communications and cookies (where required)
  • Legal Obligation: To comply with accounting, tax, and other legal requirements

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Delivery

  • Processing and fulfilling your orders
  • Providing access to purchased software and training materials
  • Managing your account
  • Providing customer support

4.2 Communication

  • Sending order confirmations and updates
  • Responding to your inquiries
  • Sending important service-related notices
  • Sending marketing communications (with your consent)

4.3 Business Operations

  • Processing payments and preventing fraud
  • Maintaining security and preventing abuse
  • Complying with legal obligations
  • Analyzing and improving our services
  • Troubleshooting technical issues

4.4 Marketing

We may send you marketing emails about our products, services, and special offers. You can opt out at any time by:

  • Clicking the unsubscribe link at the bottom of any marketing email
  • Emailing us at hello@snowmandesign.co.uk

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

5.1 Service Providers

We work with trusted third-party service providers who process data on our behalf:

  • Square: Payment processing
  • Google Analytics: Website analytics and performance monitoring
  • Mailchimp: Email marketing and communication management
  • Contabo GmbH: Website hosting (Aschauer Strasse 32a, 81549 Munich, Germany)

These providers are contractually obligated to protect your data and only use it for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations
  • Respond to lawful requests from public authorities
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

All data collected is stored and processed within the UK and European Economic Area (EEA). We do not transfer your personal data outside the UK/EEA.

Our hosting provider, Contabo GmbH, is based in Germany and operates within the EEA, ensuring your data remains protected under UK GDPR standards.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce our agreements

Typical retention periods:

  • Account information: Retained while your account is active, plus 7 years for tax and accounting purposes
  • Transaction records: 7 years (legal requirement)
  • Marketing data: Until you unsubscribe or request deletion
  • Analytics data: Anonymized after 26 months (Google Analytics default)
  • Support correspondence: 3 years after the last interaction

When data is no longer needed, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze website performance.

8.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)

Analytics Cookies: Google Analytics cookies help us understand how visitors use our site, including:

  • Pages visited
  • Time spent on site
  • User demographics and interests
  • Traffic sources

Marketing Cookies: Used by Mailchimp to track email campaign performance when you click through from our emails

8.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information about cookies and how to manage them, visit: www.aboutcookies.org

To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

9.1 Right of Access

You can request a copy of the personal data we hold about you.

9.2 Right to Rectification

You can request that we correct inaccurate or incomplete data.

9.3 Right to Erasure (“Right to be Forgotten”)

You can request deletion of your personal data in certain circumstances.

9.4 Right to Restriction of Processing

You can request that we limit how we use your data.

9.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

9.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at hello@snowmandesign.co.uk. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and updates
  • Access controls and authentication
  • Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@snowmandesign.co.uk.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email if the changes materially affect your rights
  • Display a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@snowmandesign.co.uk

Post: Snowman Design, 3 Clos Gungrog, Gallowstree Bank, Welshpool, Powys. SY21 7XG. United Kingdom

We aim to respond to all inquiries within 5 business days.

Consent Statement

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.