Terms and Conditions

Last Updated: October 6, 2025

1. Introduction

Welcome to Snowman Design. These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website and the purchase of our software products and online training services.

Company Details:

Company Name: Snowman Design
Address: 3 Clos Gungrog, Gallowstree Bank, Welshpool, Powys. SY21 7XG. United Kingdom
Email: hello@snowmandesign.co.uk
Support Portal: helpdesk.snowmandesign.co.uk

By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

“We”, “Us”, “Our” refers to Snowman Design
“You”, “Your”, “Customer” refers to the individual or entity purchasing or using our services
“Software” refers to any software products, applications, or digital tools sold by Snowman Design
“Training Services” refers to online training courses, materials, and educational content provided by Snowman Design
“Services” refers collectively to both Software and Training Services
“License” refers to the right to use our Software under the terms specified at the time of purchase
“Website” refers to all Snowman Design websites and online platforms

3. Eligibility

You must be at least 18 years old to make a purchase from Snowman Design. By placing an order, you confirm that:

You are legally capable of entering into binding contracts
All information provided is accurate and complete
You have the authority to bind any organization on whose behalf you are purchasing

4. Account Registration

4.1 Account Creation

To purchase and access certain Services, you may need to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information as needed
Keep your password secure and confidential
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or for any other reasonable cause.

5. Products and Services

5.1 Software Products

We offer various software products for purchase. Each product listing includes:

Description of features and functionality
System requirements
License type and terms
Pricing and any applicable taxes

5.2 Online Training Services

We provide online training courses covering various topics. Each training course includes:

Course description and learning outcomes
Duration and format
Access terms
Pricing

5.3 Accuracy of Information

We strive to ensure all product descriptions, pricing, and availability information is accurate. However, we reserve the right to:

Correct errors or inaccuracies
Update product information without notice
Modify or discontinue products at any time

6. Pricing and Payment

6.1 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already placed.

6.2 Payment Methods

We accept payments through Square, our secure payment processor. By providing payment information, you represent that:

You are authorized to use the payment method
The information provided is accurate and current
You will maintain sufficient funds or credit to complete the transaction

6.3 Payment Processing

All payments are processed securely through Square. We do not store complete credit card information on our servers.

6.4 VAT

VAT will be charged in accordance with UK tax regulations. The applicable rate will be displayed at checkout.

6.5 Failed Payments

If payment fails or is declined, we reserve the right to:

Cancel the order
Suspend access to Services
Request alternative payment methods

7. Orders and Delivery

7.1 Order Acceptance

Your order represents an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraudulent activity
Geographic restrictions

7.2 Order Confirmation

Once your order is accepted and payment is processed, you will receive an email confirmation containing:

Order details
Purchase receipt
Access instructions (for digital products)
License information (for software)

7.3 Delivery of Digital Products

Software Products: Access credentials, download links, and license keys will be delivered via email immediately upon successful payment.

Training Services: Access to your purchased training course will be granted within 24 hours of payment confirmation. Login credentials will be sent to your registered email address.

7.4 Delivery Issues

If you do not receive your access information within the specified timeframe, please contact us at hello@snowmandesign.co.uk or through our support portal at helpdesk.snowmandesign.co.uk.

8. Software License Terms

8.1 License Grant

Upon purchase and full payment, we grant you a non-exclusive, non-transferable, revocable license to use the Software in accordance with the license type purchased and these Terms.

8.2 License Types

The specific license type (personal, commercial, enterprise, etc.) will be clearly stated at the time of purchase. Different license types may have different terms, restrictions, and pricing.

8.3 Activation and Use

Each license permits activation on one (1) machine at any single time
You may deactivate the Software on one machine and reactivate it on another
Concurrent use on multiple machines requires additional licenses
The Software is licensed, not sold
The license is granted to the named individual or organization specified at purchase

8.4 License Restrictions

You may NOT:

Resell, redistribute, or sublicense the Software
Share your license key with others
Reverse engineer, decompile, or disassemble the Software
Remove or alter any copyright, trademark, or proprietary notices
Use the Software for any illegal purpose
Circumvent any license activation or verification mechanisms
Rent, lease, or lend the Software

8.5 Updates and Upgrades

Minor updates and bug fixes may be provided at our discretion
Major version upgrades may require additional purchase
We are not obligated to provide updates or maintain backward compatibility

8.6 License Termination

Your license may be terminated if you:

Breach any terms of this Agreement
Fail to pay applicable fees
Use the Software in an unauthorized manner

Upon termination, you must immediately cease using the Software and delete all copies.

9. Training Services Terms

9.1 Access and Use

Upon purchase of a training course, you receive:

Lifetime access to the course materials
Access for the named individual user specified at purchase
Right to view, download, and use materials for personal learning

9.2 Non-Transferability

Training course access is granted to a specific named user and:

Cannot be transferred between employees or individuals
Cannot be shared with others
Is tied to the account credentials provided at purchase
Requires a new purchase for each additional user

9.3 Course Materials

Training materials may include:

Video lessons
Written documentation and guides
Downloadable resources and templates
Quizzes and assessments
Certificates of completion

9.4 Course Modifications

We reserve the right to:

Update course content to reflect current best practices
Add or remove modules or lessons
Modify the format or delivery method
Discontinue courses (with reasonable notice to active students)

9.5 User Conduct

When accessing training services, you agree to:

Use materials solely for your personal or internal business education
Not record, copy, or redistribute course content
Not share login credentials with others
Respect intellectual property rights
Engage respectfully in any community forums or discussions

10. Refund and Cancellation Policy

10.1 Software Refunds

We offer a 14-day money-back guarantee for all software products:

Refund requests must be submitted within 14 days of purchase
Full refund will be processed to the original payment method
Upon refund, all associated licenses will be deactivated immediately
You must cease using the Software and delete all copies
Refunds are not available after the 14-day period

To request a software refund: Contact hello@snowmandesign.co.uk with your order number and reason for the refund request.

10.2 Training Services Refunds

We offer a 14-day money-back guarantee for online training courses with the following conditions:

Refund requests must be submitted within 14 days of purchase
Refunds are only available if no training materials have been accessed
If you have accessed any course content (videos, downloads, materials), no refund will be provided
“Accessed” includes viewing any lesson, downloading any resource, or opening any course material
Full refund will be processed to the original payment method if eligible

To request a training refund: Contact hello@snowmandesign.co.uk with your order number. We will verify access history before processing.

10.3 Refund Processing

Approved refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
Payment processing fees are non-refundable
You will receive email confirmation once the refund is processed

10.4 Exceptions

Refunds may be denied if we suspect:

Fraudulent activity
Abuse of the refund policy
Violation of these Terms
Unauthorized use or license sharing

11. Intellectual Property Rights

11.1 Ownership

All intellectual property rights in our Software, Training Services, website content, and materials are owned by Snowman Design or our licensors. This includes:

Software code and architecture
Training course content and materials
Graphics, logos, and design elements
Text, documentation, and written content
Trademarks and brand elements

11.2 Limited Rights

Your purchase grants you only the limited rights explicitly stated in these Terms. You do not acquire any ownership rights to:

Source code
Training materials (beyond personal use)
Trademarks or branding
Any intellectual property

11.3 Copyright Protection

All content is protected by UK and international copyright laws. Unauthorized reproduction, distribution, or modification is strictly prohibited and may result in:

Immediate license termination
Legal action
Claims for damages

11.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Services:

We may use them without obligation or compensation to you
You grant us a perpetual, royalty-free license to implement suggestions
We are not obligated to implement any suggestions

12. Customer Support

12.1 Support Channels

Technical support is provided through our online ticketing platform:

Support Portal: helpdesk.snowmandesign.co.uk
Email: hello@snowmandesign.co.uk

12.2 Support Scope

Support includes:

Installation and activation assistance
Technical troubleshooting
Bug reports
General product questions
Account and billing inquiries

12.3 Support Limitations

Support does NOT include:

Custom development or modifications
Training on basic computer skills
Issues caused by third-party software
Problems resulting from unauthorized modifications
Support for pirated or unauthorized copies

12.4 Response Times

We aim to respond to all support requests within 48 business hours. Complex issues may require additional time to resolve.

13. Disclaimer of Warranties

13.1 “As Is” Basis

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
Accuracy or reliability of results

13.2 No Guarantee of Results

We do not guarantee that:

Our Services will meet your specific requirements
Training will result in specific outcomes or career advancement
Software will be compatible with all systems
Services will be available at all times
All errors will be corrected

13.3 System Requirements

You are responsible for ensuring your system meets the requirements for our Software. We are not liable for incompatibility issues.

13.4 Third-Party Content

We may include links or references to third-party resources. We do not endorse or assume responsibility for any third-party content.

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOWMAN DESIGN SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Business interruption
Personal injury or property damage
Costs of substitute services

This applies even if we have been advised of the possibility of such damages.

14.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

14.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such cases, our liability will be limited to the maximum extent permitted by law.

14.4 Your Responsibility

You are solely responsible for:

Your use of our Services
Any decisions made based on training content
Maintaining backups of your data
Securing your account credentials

15. Indemnification

You agree to indemnify, defend, and hold harmless Snowman Design, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use or misuse of our Services
Your violation of these Terms
Your violation of any rights of third parties
Your violation of any applicable laws or regulations
Unauthorized use of your account

16. Termination

16.1 Termination by You

You may stop using our Services at any time. Termination does not entitle you to a refund outside the refund policy period.

16.2 Termination by Us

We may suspend or terminate your access to Services immediately, without notice, if:

You breach these Terms
We suspect fraudulent or illegal activity
You engage in abusive behavior toward our staff
Payment obligations are not met
Required by law or legal process

16.3 Effect of Termination

Upon termination:

All licenses granted to you will immediately cease
You must stop using all Services
You must delete or destroy all copies of Software and materials
Certain provisions (payment obligations, intellectual property, liability limitations) will survive termination

17. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy, which can be found at [insert URL]. By using our Services, you consent to such processing and warrant that all data provided is accurate.

Key points:

We process data in accordance with UK GDPR
We use secure payment processing through Square
We use cookies and analytics (Google Analytics)
We send marketing emails via Mailchimp (you can opt out)
Data remains within UK/EEA

For full details, please review our Privacy Policy.

18. Communications

18.1 Electronic Communications

By using our Services, you consent to receive electronic communications from us, including:

Order confirmations and receipts
Service announcements
Support responses
Marketing communications (you can opt out)
Policy updates

These electronic communications constitute written notice and satisfy any legal communication requirements.

18.2 Opting Out of Marketing

You can unsubscribe from marketing emails by:

Clicking the unsubscribe link in any marketing email
Emailing hello@snowmandesign.co.uk
Updating your account preferences

You cannot opt out of transactional or service-related communications.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Internet or telecommunications failures
Power outages
Pandemics or public health emergencies
Strikes or labor disputes
Acts of third parties (including cyber attacks)

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

21. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

23. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Snowman Design regarding the use of our Services and supersede all prior agreements and understandings.

24. Third-Party Rights

These Terms do not create any third-party beneficiary rights. No third party has the right to enforce any provision of these Terms.

25. Governing Law and Jurisdiction

25.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

25.2 Jurisdiction

Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

25.3 Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us at hello@snowmandesign.co.uk to attempt to resolve the matter informally.

26. Changes to Terms

26.1 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. We will:

Update the “Last Updated” date at the top of this document
Notify you via email of material changes
Display a notice on our website for significant updates

26.2 Acceptance of Changes

Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using our Services.

26.3 Review Responsibility

You are responsible for regularly reviewing these Terms to stay informed of any updates.

27. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Email: hello@snowmandesign.co.uk

Support Portal: helpdesk.snowmandesign.co.uk

Post: Snowman Design
3 Clos Gungrog
Gallowstree Bank
Welshpool
Powys
SY21 7XG
United Kingdom

We aim to respond to all inquiries within 5 business days.

Acceptance of Terms

BY ACCESSING OUR WEBSITE, PURCHASING OUR PRODUCTS, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

If you do not agree to these Terms, you must not use our website or services.

Last Updated: October 6, 2025
Version: 1.0